Whether you’re running a small business or a larger organization, you need to take advantage of the best software tools available in your niche if you want to stay relevant and competitive. Today’s world is one of big data and digital transformations, and bringing digital solutions into the fold to replace legacy systems is critical to success. These days, it’s about more than just having advanced software solutions, too. You’ll need integration experts to help your digital solutions communicate and share data, so you can draw actionable insights into business processes in a timely manner.
With the right software backing your business, you can increase customer satisfaction, optimize your business processes, gather data driven insights in a single source of truth, and much more. Here are just three software companies that can greatly benefit small businesses and larger businesses alike.
Your call center is often the first point of contact between your brand and potential customers. It’s also the first line of defense for your customer service team. It’s hard to overstate how important a call center can be to a business owner, and yet, when you think of one, what do you see? It’s still relatively common for people to envision a large office filled with cubicles, each one housing an exasperated support agent fielding unending inbound calls. That’s the old call center, though. In the modern age, “contact center” is a more appropriate term, and call center software companies can show you why.
With a customer relationship management (CRM) solution like the one provided by Bright Pattern, you’ll have intelligent routing options like interactive voice response (IVR) to connect customers with the best support agent for their needs right away, instead of being placed on hold. It’s common for modern contact centers to let customers contact agents through digital communication channels like text, SMS, social media, live chat, mobile apps, and more. Bright Pattern takes this functionality to the next level, however.
Their call center software offers the only true omnichannel solution, which allows customers to seamlessly switch between communication channels when the need arises, all while staying in contact with the same agent. This saves everyone’s time and makes it easier to bring calls toward a positive resolution. Offering convenience like this can set your business apart from other large enterprises, and even if you don’t have the best prices, superior customer support can easily be the deciding factor in your favor.
Data is one of the most valuable and powerful resources any business has at its disposal, but it won’t do you much good without a way to keep it accurate and current. If you’re still relying on disparate software solutions, each in their own silo, then you have to rely on the manual transfer of data between them. Not only is this prone to human error, but it’s also so time-consuming that any data you do retrieve this way is likely out of date by the time you get it.
This is where master data management (MDM) comes in. Using data virtualization techniques, TIBCO’s MDM can integrate your software solutions in a single source of truth that’s constantly updated in real time. This way, any business intelligence you gather will be at its most valuable, and you can stay a step ahead of your competitors.
Maybe you know what kinds of software solutions you’d like to incorporate into your business, but you just don’t know where to find them. That’s where luminwise.com can come in handy. This B2B software review platform covers the summaries, features, and pros and cons of the most popular software solutions out there. From finding managed services providers to the most talented freelancers for your jobs, Luminwise can help you make the best decisions.